Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Great view
Convenient location
Limited dining options
Slow service
7.2/10
Very good
Rooms
8.2
Location
9.4
Service
7.4
Dining
5.0
Guest reviews
7.2/10
based on 5 review
8.6
8.6/10based on 1298 review
William
United States of America,
October
2024
7.6/10
I had a pleasant stay at this hotel thanks to its great location near shopping areas and ease of transportation to local attractions. The rooms offered a fantastic view of St Paul’s Church and were clean and spacious. The staff was friendly and accommodating, which made my experience better. However, I found the dining options a bit lacking, and the facilities could have been improved for an overall better experience.
Rooms
8.0
The rooms were clean and spacious, with a great view of St Paul’s Church.
Service
9.0
The staff was very friendly and helpful, making me feel welcome.
Location
10.0
The hotel is perfectly located close to shopping streets and offers easy access to local attractions by bus or taxi.
Dining
5.0
While the dining experience was decent, I felt that the breakfast options were somewhat limited.
Facilities
6.0
The facilities were okay, but they could have offered more amenities to elevate the stay.
Walt
United States of America,
August
2024
7.2/10
I had a lovely stay at this hotel, which is conveniently located close to Karuizawa tourist attractions and just a short walk to the shopping street. The rooms were clean and had a great view of St Paul’s Church, making it a peaceful and comfortable retreat. However, the dining options could use improvement, and the service, while friendly, wasn’t always prompt. Overall, it’s a good spot for a relaxing getaway, especially because it's easy to get around.
Rooms
8.0
The rooms were clean and offered a fantastic view of St Paul’s Church, making my stay very comfortable.
Service
7.0
The staff was friendly, but the response time for services like housekeeping could be quicker.
Location
9.0
The hotel’s location is perfect, making it easy to travel around to all the main attractions in Karuizawa by bus or taxi, and it’s conveniently close to the shopping area.
Dining
5.0
The dining experience was lacking; I found the breakfast options somewhat limited and could definitely be improved.
Facilities
7.0
Facilities were good, with easy access to transportation, though I wish there were more amenities available.
J.
United States of America,
August
2024
7.6/10
I had a lovely stay at this hotel, which is conveniently located near shopping and tourist attractions in Karuizawa. The room I stayed in offered a beautiful view of St Paul's Church, and I found it clean and comfortable. However, the service left a bit to be desired, and while the location was fantastic, the dining options were somewhat limited, especially for breakfast. Overall, it provided good value for money, but there are a few areas for improvement.
Rooms
9.0
The room was clean and comfortable, with a great view of St Paul's Church.
Service
7.0
The service was friendly, but it could be improved as there were a few slow moments during my stay.
Location
10.0
The hotel is in a great location, close to the shopping street and easy access to Karuizawa tourist attractions by bus or taxi.
Dining
5.0
Breakfast options were somewhat limited, which was disappointing.
Facilities
7.0
The hotel has decent facilities, although I didn’t use them much during my stay.
Great view
Limited dining options
Michael
United States of America,
May
2024
7.2/10
The hotel offers clean and spacious rooms with a fantastic view of St Paul's Church. The location is really convenient for getting to various tourist attractions in Karuizawa, just a short bus or taxi ride away. The service was friendly but could use some improvement in responsiveness. Overall, it's a good value for money, though not without a few minor downsides.
Rooms
8.0
The rooms were clean and spacious, providing a great view of St Paul's Church.
Service
7.0
The staff was friendly, but the service could be more attentive.
Location
9.0
The location is very convenient, making it easy to travel to multiple tourist attractions by bus or taxi, and it's also close to the shopping street.
Dining
5.0
The dining options were limited and left something to be desired.
Facilities
7.0
The hotel had good facilities, but they felt a bit dated.
Peter
United States of America,
May
2024
7.0/10
The hotel has a great location, making it easy to travel to Karuizawa tourist attractions by bus or taxi. The rooms offer a fantastic view of St Paul's Church, and they were quite comfortable. While the service was friendly and welcoming, I found the dining aspect lacking a bit. Overall, it's a solid choice for visitors, but not everything was perfect.
Rooms
8.0
The rooms had a great view of St Paul's Church and were very comfortable.
Service
7.0
The staff provided friendly assistance, and the welcome drink was a nice touch.
Location
9.0
The hotel is conveniently located, making it easy to reach various tourist attractions by bus or taxi, and it's near the shopping street.
Dining
5.0
While the welcome drink was nice, the breakfast options could definitely be improved.
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